Push Notifications allow you to send brief messages that appear on a participant’s phone, directing them to a page within the Wellable app or a URL. The Push Notifications page includes a table that provides a snapshot of all push notifications created with the following information.
Push Notification Name
Push Notification Name is what you will use to identify the push notification in your Admin Account and will only be seen by you or other authorized administrators with an Admin Account. To help identify your push notifications, it will be important to create a Push Notification Name that is informative (e.g., “Best Challenge Ever – Week 1 Update”), recognizable for you at a glance, and easily searchable.
Challenge
Every push notification is associated with a specific challenge, and the Challenge column of the table identifies which challenge an email is associated with.
Last Sent
Last Sent identifies when a push notification was sent. If a push notification is still in draft form (i.e., has not been scheduled or sent out yet), Last Sent will reflect the last time that the push notification was saved down. If Last Sent shows a date and time in the future, this means that the push notification has been scheduled to be sent out at the date and time indicated. For push notifications that have been scheduled, the Status for the push notification will also be labeled as Scheduled.
Sent
Sent indicates the number of push notifications that were delivered to users who have the Wellable App downloaded and General Updates enabled in their Wellable App settings. If the number of “Sent” employees is lower than the total eligible population, this means that some users either don’t have the Wellable App downloaded or have General Updates disabled in their Wellable App settings.
Delivered
Delivered indicates the number of push notifications that were successfully delivered to users’ devices. If a push notification is not delivered, common reasons can include the user has notifications disabled for Wellable in their device settings or device-level issues such as connectivity problems or other barriers preventing receipt of the notification.
Open
Open indicates the open rate for the push notification. The open rate is the percentage of delivered push notifications that Wellable can verify have been opened by recipients.
Status
Status will be labeled as and indicate one of the following.
Draft – This is a push notification that has been saved down but not sent or scheduled to be sent.
Scheduled – This is a push notification that has been scheduled to be sent in the future. Once the Push Notification is sent, it will be labeled as Sent for Status.
Processing – This is a push notification that is currently being processed to be sent. After all push notifications have been sent, the Status will change to sent.
Sent – This is a push notification that has been sent to the designated users in your program.