If TomTom data is missing in your Wellable User Account, please sign in to your TomTom account in a web browser. If you are using a TomTom device and do not see its data in your TomTom account, it likely means your TomTom device is not synced with this TomTom account, which needs to occur for Wellable to sync data from your TomTom device. Please follow these TomTom Support Center instructions for iOS or these TomTom Support Center instructions for Android to sync your device to the TomTom app.
If you see the data missing from your Wellable User Account in your TomTom account, open a new window in the same web browser and sign in to Wellable.
If you still do not see the TomTom data in your Wellable User Account, this means the TomTom account you signed in to may not be the same account as the one on your phone. Sign out of the TomTom account in the web browser and sign back in using the same username and password used to access the TomTom app on your phone.
Once you are signed in to the correct TomTom account in the web browser, please follow the steps below.
- While signed in to your Wellable User Account, go to Connections.
- Select Connected below TomTom.
- Select Disconnect > Disconnect.
- Select Connect to reconnect TomTom to your Wellable User Account. Since you are already signed in to your TomTom account in the same web browser, it will not prompt you to enter your TomTom account credentials.