If MapMyRide data is missing in your Wellable User Account, please sign in to your MapMyRide account in a web browser. If you see the data missing from your Wellable User Account in your MapMyRide account, open a new window in the same web browser and sign in to Wellable.
If you still do not see MapMyRide data in your Wellable User Account, this means the MapMyRide account you signed in to may not be the same account as the one on your phone. Sign out of the MapMyRide account in the web browser and sign back in using the same username and password used to access the MapMyRide app on your phone.
Once you are signed in to the correct MapMyRide account in the web browser, please follow the steps below.
- While signed in to your Wellable User Account, go to Connections.
- Select Connected below MapMyRide.
- Select Disconnect > Disconnect.
- Select Connect to reconnect MapMyRide to your Wellable User Account. Since you are already signed in to your MapMyRide account in the same web browser, it will not prompt you to enter your MapMyRide account credentials.