If Google Fit data is missing in your Wellable User Account, you may have signed in to a different Google account than the one associated with your Google Fit app when you initially connected Google Fit to Wellable. To ensure the correct Google account is connected to your Wellable User Account, open the Google Fit app on your smartphone. Go to the Profile section in the app and reference the Gmail address that appears below your full name. To ensure the Google Fit account associated with this Gmail address is connected to your Wellable User Account, please follow the steps below.
- Sign in to your Wellable User Account.
- Go to the Connections
- Select Connected below Google Fit.
- Select Disconnect > Disconnect.
- Select Connect to reconnect Google Fit to your Wellable User Account. Enter the Gmail address and password used to access the Gmail account that you are logged into in the Google Fit App.
If you have confirmed that the correct Google Fit account associated with your Gmail address is connected to your Wellable User Account, you may still experience seeing more data in your Google Fit app than you do in your Wellable User Account. This is due to Google Fit only updating its servers from mobile data periodically, which means the data you see in the Google Fit app may not be available for Wellable to sync because that data has not yet synced to the Google Fit server. Once your Google Fit app data is available on the Google Fit server, Wellable only syncs automatically once every four hours, so there may be some delays with data appearing in the Dashboard page of your Wellable User Account.