If Fitbit data is missing in your Wellable User Account, please sign in to your Fitbit account in a web browser. If you are using a Fitbit device and do not see its data in your Fitbit account, it likely means your Fitbit device is not synced with this Fitbit account, which needs to occur for Wellable to sync data from your Fitbit device. Please follow these Fitbit Help Center instructions to sync your device to the Fitbit app. If you see the data missing from your Wellable User Account in your Fitbit account, open a new window in the same web browser and sign in to Wellable.
If you still do not see Fitbit data in your Wellable User Account, this means the Fitbit account you signed in to may not be the same account as the one on your phone. Sign out of the Fitbit account in the web browser and sign back in using the same username and password used to access the Fitbit app on your phone.
Once you are signed in to the correct Fitbit account in the web browser, please follow the steps below.
- While signed in to your Wellable User Account, go to Connections.
- Select Connected below Fitbit.
- Select Disconnect > Disconnect.
- Select Connect to reconnect Fitbit to your Wellable User Account. Since you are already signed in to your Fitbit account in the same web browser, it will not prompt you to enter your Fitbit account credentials.