If Apple Health data is missing in your Wellable User Account, first confirm that Apple Health is connected to the Wellable app. Next, confirm the time and date of the most recent sync within the Wellable app, found just above Sync and View Data. If the date and time is not recent, select the Sync button.
Due to Apple policies, Wellable is only able to auto-sync your Apple Health data when push notifications are turned on and you are signed in to the Wellable app. Sync attempts will not be successful if these conditions are not met. To confirm push notifications are turned on, please go into your iPhone settings and turn on Allow Notifications for Wellable. Once this has been confirmed, you will receive a push notification confirming a successful sync on the first sync of a given day. After you've received the push notification for the initial sync, the Wellable app should auto-sync every four hours.
If you do not enable push notifications, we encourage you to open the Wellable app every few days and select Sync, which ensures your Apple Health data is always updated. To do this, please follow the steps below.
- Go to the Navigation menu (select the three parallel bars at the top left of the screen).
- Select Connections.
- Select Apple Health.
- Select Sync.
Please note that when your Apple Health data syncs, activity data is pulled from the date of syncing and only the four days prior. If you are missing historical Apple Health data after following all of the steps above, please contact Wellable Support.