If S Health data is missing in your Wellable User Account, first confirm that S Health is connected to the Wellable app. Next, confirm the time and date of the most recent sync within the Wellable app, found just above Sync and View Data. If the date and time is not recent, select the Sync button.
We encourage you to open the Wellable app every few days and select Sync, which ensures your S Health data is always updated. To do this, please follow the steps below.
- Go to the Navigation menu (select the three parallel bars at the top left of the screen).
- Select Connections.
- Select S Health.
- Select Sync.
If you have confirmed that S Health is connected to the Wellable app and it recently synced, but data is still missing from your Wellable User Account, make sure that data permission sharing is enabled for S Health. If you are missing historical S Health data after following all of the steps above, please contact Wellable Support.