It is important to optimize engagement in email communications being sent from Wellable to participants as this strongly correlates with sustained program participation. To optimize email delivery and performance (open and click rates), follow the Wellable Whitelist Instructions, which will direct you to send your IT department an email instructing them to “whitelist” email communications sent from Wellable. This ensures emails go straight to the inbox of participants, not their junk/spam folder. The instructions will also help you set up a From Email Name and From Email Address.
From Email Name And From Email Address
Before sending the Wellable Whitelist Instructions to your IT department, please choose a customized From Email Name and From Email Address, which are what an email recipient will see when receiving email communications sent from Wellable. This will personalize emails sent from Wellable, making them appear to come from a trusted and familiar source. For example, in the image below, Company A could select “Company A Wellness” as the From Email Name and “wellness@CompanyA.com” as the From Email Address.
If you do not have a wellness email address that you would like to use or if your IT department cannot create a new one, Wellable will default to firstname.lastname@example.org. The goal of this feature is to improve communication engagement and encourage participants to reach out to Wellable Support for any issues they may have. It is strongly encouraged to choose a From Email Name and From Email Address that will be best received by your employees. Surveys suggest that many employees do not participate in their employee wellness program because they were unaware that it existed. By sending an email from a trusted source, the number of employees that open and engage with the communications will increase, resulting in greater, more sustainable participation in the program.
You will provide your Account Manager with your chosen From Email Name and From Email Address during the implementation process. Please contact your Account Manager if you would like to change the From Email Name and From Email Address associated with your organization's Wellable Account.