Wellable offers the reward link feature through its partner, Tango, and is subject to the terms of their cancellation policy. For the limited reasons described below, Tango will allow for the cancellation of reward orders if they meet the criteria set forth below. Cancellation is not guaranteed, and Tango disclaims any liability should a cancellation be unable to be completed because of technical issues, even if the reward was otherwise eligible. Rewards must be wholly unredeemed to be eligible for cancellation.
Eligible rewards may be canceled if:
- The wrong email address was used for a recipient;
- It was sent for the incorrect amount;
- A recipient has not fulfilled their obligation to receive the reward; or
- A reward was issued as a result of fraud.
If any of these situations apply, please contact your Customer Success Manager. Cancellation requests must be made within 72 hours of the order being submitted to avoid a cancellation fee. Requests made after 72 hours will incur a 30% restocking fee.
When a reward is canceled, the reclaimed funds will be issued as a credit to be used toward future reward issuances.